Contact

We ship your order between 2 and 5 business days after receiving your order.
Once your order is shipped you will receive a track&trace from the carrier.

Prices and deliveries to countries outside the European Union on the website are based on 0% VAT and delivered Incoterm DAP (Delivery At Place).
Tax and import duties are the responsibility of the buyer.
Examples of these countries include Liechtenstein, Norway, Monaco, United Kingdom and Switzerland.

Humidor cabinets are delivered on a pallet and to the door. It is best to provide a pallet truck or trolley and extra manpower. The electric humidors are transported vertically.

There is 1 delivery included in the price.

For hard-to-reach locations such as narrow streets, unpaved roads, islands and mountainous areas, please notify us upon receipt of this email.
That way we can reserve a small truck with tailgate if necessary.
We try to chart transport prices as best we can for Europe, but they remain indicative.
Deviating prices must be passed on and if necessary in arrears.

Rachings humidors come with an additional wooden formwork around the box filled with styrofoam. It is best to remove the lid on top to break out the wood. You then slide the box up from the bottom to the top.

It is possible to visit our showroom in Belgium to view different humidors. If you wish, you can always make an appointment in advance.

We do not have the boxes to transport the humidors in of all models in our store. Electric humidors should not be transported horizontally for more than 3 hours.

When you checkout your order, you can enter company name and VAT number.
We deliver intra-community to companies outside of Belgium.

We can send you another separate invoice if required.

You should leave at least 10 centimeters of space at the back.

Heat should be properly dissipated through ventilation channels. We recommend 5 inches on the sides and 15 inches of space at the top to dissipate warm air.

Before opening the door of the humidor, stabilize the bottom (with the feet).

The electric humidor cabinet cabinets and wine climate cabinets are transported correctly upright on a pallet.
Damage suffered hereafter due to improper transportation in connection with the coolant is the responsibility of the Buyer.
We recommend that you leave the humidor upright for 24 hours before plugging it in.

We recommend purchasing at least 5 liters of demineralized water (without lime) for the (electric) humidor cabinets.

The Buyer (the consignee) must register any damage visible at the time of delivery (e.g., package torn, dent in package, package open, package wet, etc.). This can be on the driver’s hand scanner or on the damage assessment document the driver carries.

Then we will ask you for clear photo(s) of the damaged goods, clear photo(s) of the damaged package including shipping label, clear photo(s) of the internal protection and if tape was pasted on the package for repair, clear photo(s) of the tape and shipping label in the same photo.